Why Retail Employees are just as Valuable as Customers Post-Pandemic
We all know the customer is an important part of your business. Without the customer, you don't see any sales. As a result, they are a critical factor when developing your marketing messaging and strategy. It’s a general truth whereby retailers have dedicated and invested immensely. Ubiquitous titles like Head of Customer Experience and Director of Client Experience are popping up at the most innovative and thriving retail companies.